Refund and Returns Policy

1. General Policy

At holyshop, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date of delivery.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories intact. Items that have been worn, altered, or damaged by the customer are not eligible for a refund.

2.3. Non‑Refundable Items

• Personalized or custom‑made products
• Gift cards and digital downloads
• Final‑sale items clearly marked as such

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. Use a trackable shipping method and retain the receipt. Once the returned item is received and inspected, we will notify you of the approval status.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method within 7‑10 business days after approval. If the original payment method is unavailable, we may offer store credit at our discretion.

4.2. Partial Refunds

In cases where the returned item is missing accessories or shows signs of use, a partial refund may be issued, reflecting the reduced value of the item.

5. Exchanges

Exchanges are handled as a separate order. If you wish to exchange an item, follow the return process above and place a new order for the desired product.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received product promptly and report any issues within the specified time frame.
• Package returned items securely to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.

8. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Address not provided